Ellis Totman
IT Support Specialist | IT Security Analyst | Vulnerability Scanning | Network Security | CompTIA Security+ Certified
- Role
- Sortation Associate at Amazon
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Ellis Totman
I am a highly motivated and driven cybersecurity professional passionate about protecting…
Experience
Sortation Associate
Jun 2019 — Present · Phoenix, AZ, US
Demonstrated meticulous attention to detail and accuracy while sorting and processing packages, minimizing errors and ensuring efficient delivery operations.• Provided technical support and troubleshooting for a variety of hardware and software, including handheld scanners, label printers, copiers, laptops, and monitors, ensuring minimal disruption to warehouse operations.• Offered process assistance and guidance to warehouse managers and other associates, demonstrating strong communication and problem-solving skills.• Utilized handheld scanning devices and available warehouse management systems (WMS) to track package movement, reflecting a familiarity with technology and data management.• Identified and reported discrepancies in package information or routing, showcasing problem-solving skills and a commitment to data integrity.• Collaborated with a team of 75+ associates to meet daily processing goals, highlighting communication and teamwork abilities in a high-pressure setting.• Maintained a high level of situational awareness to navigate a fast-paced environment, prioritizing safety and security while meeting productivity targets.• Adapted quickly to changing workflows and priorities, demonstrating flexibility and resilience in a dynamic operational context. • Contributed to process improvement initiatives by providing feedback on inefficiencies and suggesting solutions to enhance security and efficiency.
Education
Springboard
Certificate
2024 — 2025
Arizona State University
Bachelor of Science - BS
2019 — 2023
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