Ellis Distefano

About Ellis Distefano

I’ve built my career around one simple belief: exceptional customer service goes beyond solving problems—it’s about building meaningful connections that last. Every call, email, or conversation is an opportunity to earn trust, add value, and strengthen relationships.With experience applying principles from EOS, SAFe, and the Sandler methodology, I’ve learned how the right systems, leadership, and mindset can transform everyday interactions into lasting customer loyalty. My focus areas include: Customer Service That Builds Loyalty – Turning interactions into experiences that leave customers feeling valued and understood. Leadership That Elevates Teams – Empowering colleagues through clear communication, coaching, and shared accountability. Processes That Create Consistency – Designing systems that make great service effortless and repeatable.I’m passionate about service excellence, continuous improvement, and leading with empathy. If you’re someone who believes great customer experiences start from the inside out—let’s connect!

Experience

1. Business Development Associate

   Alpha Fraternity Management

   Oct 2025 — Present · Ann Arbor, MI, US

   As a Business Development Sub-Contractor with Alpha, I focus on building authentic, long-term relationships with potential clients across targeted university campuses. My goal is to connect institutions with Alpha’s services through trust, understanding, and clear communication.* Cultivate and maintain relationships with prospective clients through consistent, personalized outreach* Engage with campus contacts via calls, emails, and digital communication to understand their needs* Qualify prospects and facilitate meaningful introductions with Alpha’s leadership team* Record and organize prospect details and interactions in HubSpot to ensure a seamless client experience* Support the development of tailored engagement strategies that reflect Alpha’s brand and values

Education

• Holy Cross School

  High School Diploma

  2011 — 2015

• Wofford College

  Bachelor of Arts - BA, English Language and Literature, General, Concentration in Film and Digital Media Studies

  2015 — 2019

• University of Westminster

  Master of Arts - MA, Mass Communication/Media Studies

  2019 — 2020