Elliott Brindley
Help Desk, Team Lead | ITIL 4 | Certified Scrum Master | Expert in Team Retention and Leadership | Driven to Empower Teams and Achieve Customer Success | Passionate about CX | Cat/Dog Daddy
- Role
- Help Desk Team Lead at Waystar
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Elliott Brindley
With over nine years of experience leading customer support at XR Extreme Reach, I have managed and empowered a diverse team of up to 21 professionals across five states, delivering 24/7/365 support for various media services and products. As a Microsoft Certified Professional (MCP), I bring deep expertise in help desk support and customer success.I am committed to providing top-tier, innovative support solutions, ensuring unparalleled customer satisfaction and retention. My leadership style is hands-on—I am not only the first point of contact for high-level customers but also the primary escalation point for my team, stepping in to guide complex problem-solving when standard solutions fall short. I have successfully unified and cross-trained various support teams, fostered strong relationships with major global media players, and streamlined support processes to enhance efficiency and service quality. Driven by a passion for enhancing the customer experience and leading by example, I am eager to tackle new challenges and drive success in any environment.
Experience
Help Desk Team Lead
Jul 2024 — Present · Louisville, KY, US
Education
University of Louisville
Psychology
Sullivan University
Microsoft MCP
Sullivan University
Certifiacte
Marion C. Moore High School
High school diploma
Skills
- Outlook
- Call Center
- Call Centers
- Printers
- Help Desk Support
- Customer Service
- Troubleshooting
- Windows Xp
- Networking
- Windows 7
- Active Directory
- Xp
- Windows Server
- A+ Certified
- Software Installation
- Advertising
- Digital Media
- Microsoft Office
- Social Media
- Management
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