Elliott G. Simpson
Customer Service Director | Client Experience Leader | Operations Strategist
- Role
- Principal Project Manager at Battle Law Pc
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Elliott G. Simpson
Calm under pressure. Trusted with the hard stuff. I’m a customer service and operations leader with 15+ years of experience guiding teams, solving complex client issues, and improving how businesses serve people.I’ve led national support departments, managed escalations for high-value clients, built workflows from scratch, and helped companies navigate acquisitions, relocations, and system overhauls. My sweet spot? Coaching people, implementing better processes, and turning angry calls into long-term loyalty.I do my best work in environments where trust is earned and initiative is expected—startups, small to mid-sized companies, or mission-driven teams where leaders wear multiple hats. My past roles have spanned legal services, energy, and government contracts, but the core has always been the same: leading with empathy, solving problems, and delivering calm in the storm.Looking to connect with teams who need a thoughtful leader to level up their client experience, fix broken systems, or just take something off their plate and run with it.
Experience
Principal Project Manager
Jun 2025 — Present · Atlanta, GA, US
Education
Boston University
Paralegal Certificate
2007 — 2007
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