Elliott Dickenson

WORK HISTORY

SKILLS

ABOUT ELLIOTT DICKENSON

A Multi skilled IT professional with extensive experience in Healthcare Service Delivery Management developing and implementing SaaS cloud solutions, Service Management Strategy, leading a team, and building strong working relationships with internal and external key stakeholders as well as third-party service providers. Throughout my career, I have led a team of technical analysts, system engineers, and collaborated with global teams. I have delivered various projects such as SaaS system upgrades and go-lives, ITIL service desk transformation, built a managed service team, and operational process development to improve end-user and client experience. I am passionate about Information Technology and client success which includes driving client satisfaction, on-boarding, roadmap strategy, incident, problem, and change resolution. I am an ambitious individual with a strong desire to progress a career in IT service delivery where I can lead or work as part of a team to achieve common goals. I possess self-discipline and the ability to work independently. I have a positive “can-do” attitude and enjoy being busy at work, and I have a flexible approach which means I can take extra responsibility outside my role.