Elliot Olschwang

About Elliot Olschwang

I improve businesses by driving transformation using technology-based solutions. Whether it is custom or package solutions, SaaS, cloud-based or locally hosted, I use my expertise to drive top line and bottom-line growth. I do this by implementing solutions that allow my company and customers to increase revenue and reduce cost while generating better outcomes. My demonstrated skills have led me to be called in repeatedly to address critical customer situations and I’ve repeatedly resolved these situations. Overall, companies have counted on me to deliver strong financial results, high customer satisfaction and to build a team of engaged, dedicated professionals who can be counted on to deliver.KEY HIGHLIGHTS* Revenue/Profit Growth: Drove 90% increase in services revenue and 30% increase in billable utilization through creating incremental services sales, implementing innovative staffing strategies, and building effective cross-utilization program.* Customer Satisfaction & Accelerated Results: Achieved 20% acceleration of time to value and 90% delivery customer satisfaction rating by executing creative strategies to improve delivery of services, driving top-notch client satisfaction initiatives, and effectively managing cross-organizational dependencies.* Business Transformation & Execution: Enabled best-in-class SLA performance across $400M annual program portfolio while transforming team to Agile practices by managing high-quality program management office and facilitating industrial scale Agile rollout.AREAS OF EXPERTISE:• Executive Leadership• Strategic Planning• Client Relationship Management• Global Team Leadership• Process Optimization• Revenue Growth• Profit Maximization• People Enablement• Consulting• Professional Services• Software Development• SaaS Implementations• Cloud Migration• Agile MethodologiesCONTACT INFORMATION:Email: e••••••••@gmail.com

Experience

1. Chief Services Officer

   C1

   Jan 2025 — Present · Dallas, TX, US

Education

• Union College

  BS - Magna Cum Laude, Mathematics - Computer Science

• Union College

  MS, Computer Science

Skills

• IT Management
• Executive Leadership
• Outsourcing
• IT Service Management
• Software Development
• IT Outsourcing
• Integration
• Project Portfolio Management
• Business Intelligence
• Deal Creation
• Offshoring
• Software Development Life Cycle (Sdlc)
• Business Process
• Service Delivery
• Business Analysis
• Global Delivery
• Vendor Management
• IT Strategy
• Resource Management
• Sla
• Data Center
• Project Coordination
• Sdlc
• Solution Architecture
• Business Transformation
• Pre-Sales
• Infrastructure
• Testing
• Governance
• Business Process Improvement
• Service Management
• Transition Management
• Telecommunications
• Agile Methodologies
• Management
• Enterprise Architecture
• Agile Transformation
• Program Management
• Finacial Management
• Project Management