Elliot Massen
Senior Software Engineer @Contentful
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WORK HISTORY
Senior Software Engineer @Contentful
London, GB
EDUCATION
University of Sussex
Computer Science and Artificial Intelligence BSc, Informatics
SKILLS
ABOUT ELLIOT MASSEN
Engineering AI-Powered ProductsI’m a Senior Software Engineer and Tech Lead with 7+ years of experience with a focus on building conversational and generative AI systems. With a background spanning startups, scaleups, agencies, I specialize in delivering scalable, production-ready applications powered by cutting-edge AI, with a strong product mindset.I\'ve recently joined Contentful as part of their AI team where I\'ll be working on products that are shaping how digital experiences are delivered worldwide. Before that, in my previous role at OpenDialog AI, I helped grow the company from seed stage to Series A as its second engineer, eventually leading teams to ship features like intent classification, entity extraction, and retrieval-augmented generation. I was the primary contributor to OpenDialog\'s orchestration engine which enables millions of conversations each year. Along the way, I reduced onboarding time by 95% and built Alexa skills which are used daily. I’m particularly interested in LLMs, conversational UX & engineering, and the responsible use of AI — and I’m always happy to connect on conversational AI, software engineering, or anything in between!
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