Elliot Jenkins
Enterprise Supplier Manager @Capital One
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WORK HISTORY
Enterprise Supplier Manager @Capital One
Richmond, VA, US
Third Party Manager tasked with managing relationships and risk across the US Card Enterprise for Legal Recoveries. Collaborating with internal business partners and suppliers to enhance customer resiliency. Selected responsibilities include:• Act as primary point of contact for third party and manage an effective governance structure to enable the appropriate level of communication and interaction between Capital One and suppliers• Monitor and ensure successful delivery against third party contractual obligations• Assist in development and monitoring of SLA\'s • Resolve performance related issues/escalations with third parties• Manage on-boarding/off-boarding of third parties •Proactively identify and mitigate third party related risk• Synthesize risk and performance related data into a holistic assessment of assigned third parties• Accountable for TPM policy requirements for all managed third party relationships• Plan and conduct periodic third party business reviews• Assist in the development of appropriate business continuity/disaster recovery plans • Responsible for managing all third party-related audits• Maintain constant awareness of external marketplace as it relates to third parties • Promote a continuous improvement culture with managed third parties• Manage supplier training
EDUCATION
James Madison University
B.S., Health Science & Business Administration
SKILLS
ABOUT ELLIOT JENKINS
A versatile and professional leader with extensive and diverse experience in the financial services industry. Significant knowledge in operations, risk management, customer experience, relationship building, process improvements, change management, reporting and strategic planning. Major strengths include people and process management, risk management, judgment, critical thinking and leadership.
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