Elliot Hamer
Product Delivery Manager | Healthcare IT and SaaS SME | Digital Transformation and Change Management champion
- Role
- Associate Director, Customer Engagements at AKASA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Elliot Hamer
Elliot is an expert in healthcare IT product development, delivery, and deployment. He has 10 years of experience leading revenue cycle and clinical process automations and integrations worth millions in revenue for strategic enterprise accounts, including multi-billion NPR hospital systems. He most enjoys being the translator between customers\' business needs and product teams building solutions, ensuring exceptional user experiences, and solving problems along the way to deliver under budget and on time.#HL7 #FHIR #LLM #GenAI
Experience
Associate Director, Customer Engagements
Apr 2024 — Present
Engagement Lead: Leads 10+ concurrent implementations of GenAI-powered revenue cycle solutions for enterprise health systems, serving as the connective tissue between client needs and product delivery- Strategic Account Management: Owns executive-level client relationships and communications, surfacing insights, mitigating risks, and ensuring successful outcomes for AKASA’s most strategic and high-value accounts- Cross-Functional Collaboration: Partners closely with engineering, product, and operations to align on customer priorities, resolve blockers, and deliver scalable solutions that balance speed, quality, and value- Operational Excellence and Process Innovation: Champions agile project management methods, delivering continuous improvements and enhancing operational efficiency within remote teams.
Education
University of North Carolina at Charlotte
Master of Arts (M.A.), Communication Studies
2011 — 2013
University of North Carolina at Charlotte
Bachelor of Arts (B.A.), Communication Studies (Mass Media concentration)
2009 — 2011
Skills
- Close Attention to Detail
- Healthcare Information Technology
- Grant Writing
- Oral & Written Communication Skills
- Focus Group and Interview Protocol
- Social Media
- Marketing Strategy
- Teaching
- Editing
- Public Speaking
- Data Analytics
- Higher Education
- Experience Implementing Electronic Health Records
- Social Networking
- Data Analysis
- Spss
- Community Outreach
- Research
- Critical Discourse Analysis
- Powerpoint
- Collaborative Problem Solving
- Qualitative Research
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