Ellie Boynett
Senior Customer Success Consultant @Guestia
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WORK HISTORY
Senior Customer Success Consultant @Guestia
As a Customer Success Executive at Guestia, I am the primary point of contact for clients, ensuring they receive maximum value from our event and travel management platform. My role focuses on building strong client relationships, understanding their unique needs, and supporting them in achieving their objectives through our technology. By delivering excellent customer service and proactive support, I help enhance their overall experience, ensuring smooth and seamless event planning.Key Responsibilities & Achievements• Lead end-to-end customer success activities for key accounts, ensuring seamless platform adoption, high client satisfaction, and retention.• Manage onboarding and training for new clients, guiding travel planners and event organisers through platform setup and advanced features to support large-scale events and itinerary coordination.• Act as primary point of contact for strategic clients, troubleshooting issues, gathering feedback and driving product improvements based on real-world usage.• Collaborate with cross-functional teams including product, sales and operations to deliver tailored solutions that enhance guest engagement and operational efficiency.• Work alongside clients in high-stakes live environments (e.g, motorsport events and hospitality operations) to observe platform use, understand pain points and optimise the workflow for guest management and travel logistics. • Contribute to customer journey documentation and internal best practices to improve service delivery models and reduce onboarding time.
EDUCATION
Monash University
Bachelor’s Degree, International Business
Nottingham Trent University
Bachelor’s Degree, International Business
SKILLS
ABOUT ELLIE BOYNETT
At Guestia, our primary focus is on helping our customers improve the guest experience for clients. We understand the importance of creating a seamless, enjoyable, and memorable experience for guests, which is why we have tailored our platform to cater to this specific need. With our platform, our customers can manage their events efficiently and effectively, ensuring that every guest has a positive experience. We believe that a happy guest is a loyal guest, and we strive to help our customers achieve this goal.Another important aspect of Guestia is that we help event organisers become more sustainable by creating a paperless experience. We understand the negative impact of paper-based events on the environment, which is why we have created a platform that minimises the need for printed materials. Our customers can use our platform to manage their events digitally, including ticketing, check-ins, event agendas, and feedback forms. By going paperless, our customers can reduce their carbon footprint and contribute to a more sustainable future. At Guestia, we believe that creating a memorable guest experience shouldn’t come at the cost of the e••••••••@guestia.co.uk
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