Ellery Manes

Strategic Customer Success Manager @boost.ai

Woodland Hills, CA, US

Manage key North American customers using best practices from the CS Framework.* Build strong relationships with customers and executives to align stakeholders and drive business value.* Influence customer strategies to maximize value, reduce churn, and create upsell opportunities.* Implement strategic governance through QBRs, workshops, and executive meetings, both onsite and virtual.* Align customer success plans with internal account strategies to boost customer value and commercial growth.* Ensure customer KPIs are met and continuously improved, working closely with cross-functional teams.* Support upsell and renewal efforts, contributing to internal initiatives to drive value-based revenue.

University of San Francisco

M.B.A., e-Commerce, Marketing

Whitman College

Bachelor of Arts