Ellery Manes
Strategic Customer Success Manager | UCaaS | CCaaS | SaaS | CX | AI | Workforce Management | Contact Center Management | Project Management
- Role
- Strategic Customer Success Manager at boost.ai
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Ellery Manes
Professional with over 9 years SaaS sales & customer success experience, 7+ years in…
Experience
Strategic Customer Success Manager
Mar 2025 — Present · Woodland Hills, CA, US
Manage key North American customers using best practices from the CS Framework.* Build strong relationships with customers and executives to align stakeholders and drive business value.* Influence customer strategies to maximize value, reduce churn, and create upsell opportunities.* Implement strategic governance through QBRs, workshops, and executive meetings, both onsite and virtual.* Align customer success plans with internal account strategies to boost customer value and commercial growth.* Ensure customer KPIs are met and continuously improved, working closely with cross-functional teams.* Support upsell and renewal efforts, contributing to internal initiatives to drive value-based revenue.
Education
University of San Francisco
M.B.A., e-Commerce, Marketing
Whitman College
Bachelor of Arts
1990 — 1994
Skills
- Credit
- Call Center
- Underwriting
- Sales
- Seminars
- Management
- Team Building
- Coaching
- Call Centers
- Account Management
- Selling
- Loans
- Team Leadership
- Mortgage Lending
- Banking
- Six Sigma
- Leadership
- Strategic Planning
- Customer Retention
- Customer Service
- Colletions
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