Ellery H.
Senior Director, Conversational AI & Contact Center Technologies | Learning & Knowledge Management | Ameriprise Financial Services
- Role
- Senior Director of Technology at Ameriprise Financial Services, LLC
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Ellery H.
Technology Leader | 18 Years Driving Global Telephony, Network & Software Solutions | Expert in Translating Complex Tech for Executives & Delivering Strategic Results
Experience
Senior Director of Technology
Ameriprise Financial Services, LLC
Jul 2024 — Present · US
As Senior Director of Voice, Contact Center, and Conversational AI Technology at a leading financial services firm, I drive enterprise strategy and delivery across a global ecosystem of calling, recording, analytics, and workforce management solutions that support millions of client and advisor interactions.I lead the modernization of our contact center platforms, advancing cloud calling, omnichannel engagement, and collaboration tools (Webex Calling, Webex Connect, and Cloud Connect) that enhance performance, reliability, and customer experience. My teams design and integrate conversational IVR, virtual assistants, and GenAI-enabled knowledge and learning systems that transform how employees access information, learn, and serve clients in real time.With over a decade in technology leadership, I’m passionate about building scalable, secure, and human-centered architectures that bridge AI innovation and enterprise collaboration. My focus is on driving business outcomes through automation, analytics, and data-driven decisioning — enabling both exceptional client experiences and empowered internal teams.
Education
Mississippi State University
Bachelor of Science - BS, Marketing
2000 — 2005
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