Elle Werle

About Elle Werle

Drawing on extensive expertise in Customer Experience, I specialize in optimizing customer journeys, designing proactive support strategies, and driving measurable business outcomes. My approach is strategic, data-driven, and customer-centric, with a focus on delivering measurable improvements in both client satisfaction and operational efficiency.I have a proven track record of identifying growth opportunities, optimizing processes, and collaborating across teams to create seamless, personalized customer experiences. By fostering strong relationships and advocating for clients, I ensure their needs are consistently met while also driving organizational success. My work primarily focuses on streamlining and delivering consistent, high-quality service at every touchpoint.Key Skills-Customer Experience Strategy-Process Optimization & Workflow Restructuring-Cross-Functional Collaboration-Data-Driven Decision Making-Customer Advocacy & Retention-Consulting & Advisory ServicesI am always eager to empower businesses to align their customer success strategies with growth objectives and deliver top-tier customer experiences that fuel long-term loyalty and success.

Experience

1. Customer Success Manager

   Twelve South

   Sep 2024 — Present · Charleston, SC, US

   Through consulting, collaboration, and a data-driven mindset, I identify opportunities for efficiency, implement sustainable solutions, and align Twelve South\'s operations with the company\'s vision for growth. With each initiative, my goal is to elevate customer satisfaction and support Twelve South\'s mission of delivering innovative, high-quality products-Lead strategic initiatives to optimize workflows and restructure customer-facing processes-Drive impactful results by consulting, collaborating, and leveraging a data-driven mindset to implement sustainable solutions-Enhance customer satisfaction and align internal operations with company growth goals-Foster a seamless experience for both customers and internal teams, contributing to Twelve South’s mission of delivering innovative, high-quality products-Blend creativity with problem-solving, making meaningful contributions to company success.This dynamic position allows me to blend creativity with problem-solving, making every day an opportunity to make meaningful contributions.

Education

• University of Wisconsin-Madison

  Kinesiology and Exercise Science

  2009 — 2011

• University of Wisconsin-Whitewater

  Bachelor’s Degree, Business, Management, Marketing, and Related Support Services

  2015 — 2017

Skills

• Leadership
• Microsoft Powerpoint
• Marketing
• Fitness
• Salesforce.com
• Strength Training
• Customer Service
• Microsoft Word
• Fitness Training
• Time Management
• Customer Experience
• Microsoft Excel
• Public Speaking
• Customer Relationship Management (Crm)
• Personal Training
• Nutrition
• Volunteer Recruiting
• Microsoft Office
• Sales
• Training
• Social Media
• Video Conferencing
• Oracle Order Management
• Order Management
• Teamwork
• Business Networking
• Networking
• Oracle Applications