Ellen Rutledge

VP, End User Technology Support @The Clearing House

Philadelphia, PA, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2024 — Present

VP, End User Technology Support @The Clearing House

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New York, NY, US

EDUCATION

N/A

Hampton University

Bachelor of Arts - BA, Mass Media Arts - Broadcast Journalism Emphasis

SKILLS

Strategic PlanningCertified Project ManagerHelp Desk SupportService DeliveryCustomer ServiceProcess EngineeringTechnical SupportBusiness AnalysisVendor ManagementBusiness Process ImprovementIntegrationProcess ImprovementService-Level Agreements (Sla)Call CentersKnowledge ManagementTrainingAccessMicrosoft AccessBusiness ProcessSoftware DocumentationPmpLeadershipTalent ManagementHuman ResourcesInformation TechnologyCross-Functional Team LeadershipAnalysisChange ManagementProject ManagementManagement

ABOUT ELLEN RUTLEDGE

With over a decade of leadership experience, I specialize in cost management, people management, and project planning to drive operational excellence. At The Clearing House, I lead end-user technology support initiatives that align with organizational goals and ensure seamless service delivery. My career spans leadership roles in EdTech, finance, and e-commerce, showcasing a commitment to talent development, service optimization, and strategic process alignment. Certified as a Scrum Master, I am dedicated to fostering innovation and collaboration to enhance customer experiences and elevate operational efficiencies.

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