Ellen Rutledge
People and Technology Leader | Cultivator of Talent | Customer Experience Idealist | Certified Scrum Master
- Role
- VP, End User Technology Support at The Clearing House
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Ellen Rutledge
With over a decade of leadership experience, I specialize in cost management, people management, and project planning to drive operational excellence. At The Clearing House, I lead end-user technology support initiatives that align with organizational goals and ensure seamless service delivery. My career spans leadership roles in EdTech, finance, and e-commerce, showcasing a commitment to talent development, service optimization, and strategic process alignment. Certified as a Scrum Master, I am dedicated to fostering innovation and collaboration to enhance customer experiences and elevate operational efficiencies.
Experience
VP, End User Technology Support
Dec 2024 — Present · New York, NY, US
Education
Hampton University
Bachelor of Arts - BA, Mass Media Arts - Broadcast Journalism Emphasis
Skills
- Strategic Planning
- Certified Project Manager
- Help Desk Support
- Service Delivery
- Customer Service
- Process Engineering
- Technical Support
- Business Analysis
- Vendor Management
- Business Process Improvement
- Integration
- Process Improvement
- Service-Level Agreements (Sla)
- Call Centers
- Knowledge Management
- Training
- Access
- Microsoft Access
- Business Process
- Software Documentation
- Pmp
- Leadership
- Talent Management
- Human Resources
- Information Technology
- Cross-Functional Team Leadership
- Analysis
- Change Management
- Project Management
- Management
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