Ellen Joyce-Muñoz

Sr Manager, Business Systems @St. Jude Children's Research Hospital

Memphis, TN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Sr Manager, Business Systems @St. Jude Children's Research Hospital

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Memphis, TN, US

EDUCATION

N/A

Western Governors University

Bachelor of Science - BS, Business Administration and Management, General

N/A

Southwest Tennessee Community College

Business Administration and Management, General

SKILLS

Business Process ImprovementSales OperationsCustomer RetentionCustomer ExperienceCustomer ServiceAccount ManagementCustomer SatisfactionTrainingCold CallingSales ProcessCrmTeam BuildingLeadershipSalesforce.comProcess ImprovementCall CentersSales

ABOUT ELLEN JOYCE-MUÑOZ

Accomplished results-driven leader with experience in overseeing and managing strategy design and implementation, performance management, and data-driven decision-making. Background in Human Resources, Human Resources technology and systems (Workday), talent acquisition, compensation, Learning Management System (LMS), talent management, absence and timekeeping, process improvement, capacity building, data and people analytics, and business development. Aptitude for decision-making and problem solving with a customer-centric, results-focused mindset. Acknowledged for leading large-scale, global business enterprise strategies resulting in organizational effectiveness, efficacy, and improved business results. Core Competencies include:Strategy | Research & Analysis | P&L Analysis | Executive Management | Human Resources | Talent Acquisition | Corporate Compensation Program | Learning Management System (LMS)| Human Capital Management | Workday | Quality Management | Performance Management | Compliance | Enterprise Business Agility (EBA)| SAFe Agile Framework | Training, Coaching & Development | Vendor & Partnership Management| Data Driven Decision-making | Leadership Development | IT/Business Infrastructure Design & Development | Customer Relationship Management (CRM)| Salesforce | Project Management | Continuous Quality Improvement | LEAN| Accountability | Qualitative & Quantitative Data Analysis | Process Improvement | Spanish, Written and Oral Fluency

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Ellen Joyce-Muñoz — Sr Manager, Business Systems at St. Jude Children's Research Hospital in Memphis, TN, US | Unifers