Ellen Bugno
Business Systems Analyst at OPTiMO Information Technologies
- Role
- Business Systems Analyst at OPTiMO Information Technology
- Location
- Clarks Summit, PA, US
- LinkedIn followers
- 500 followers
About Ellen Bugno
Worked with a matrix management team to create and support a customer service…
Experience
Business Systems Analyst
Apr 2009 — Present
Contracting with US Postal Service.IT lead for segments of USPS.com including Hold Mail, Redelivery, Carrier Pickup and Pickup on Demand. Also managing a research site for domestic and international mail. Component lead for new development for redesign of USPS eCommerce site, specifically for scheduling pickups.
Education
University of Scranton
BS, Mathematics
1974 — 1978
Skills
- Systems Analysis
- Business Intelligence
- Resource Management
- Customer Service
- Requirements Gathering
- Process Improvement
- Business Analysis
- Call Center
- Call Centers
- Disaster Recovery
- Management
- Integration
- Project Portfolio Management
- Sharepoint
- Ms Project
- Information Technology
- Software Documentation
- Sdlc
- Requirements Analysis
- IT Management
- Project Management
- Visio
- Software Development
- Software Project Management
- Pmo
- Change Management
- Vendor Management
- Analysis
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