Ellen Ashdown Med
Senior Manager, Human-centered Change @Salesforce
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WORK HISTORY
Senior Manager, Human-centered Change @Salesforce
Vancouver, BC, CA
Successful digital transformations start and end with the teams executing them. Meaningful innovation and lasting impact isn’t top-down, it’s defined by those at the frontlines every day. At Salesforce, we kick-start change not with the technology or processes, but with people. By embedding human-centered elements from start to finish, we help our customers measure their organization\'s readiness to adopt new ways of working and ultimately maximize ROI.
EDUCATION
Simon Fraser University
Certificate of Technical Communications, Technical Communications
Simon Fraser University
Master of Education - MEd, Educational/Instructional Technology
Simon Fraser University
Instructional Skills Workshop - Provincial Instructor Diploma Program, Educational, Instructional, and Curriculum Supervision
Simon Fraser University
Bachelor of Arts, English
Simon Fraser University
Certificate of Business Writing, Public Relations and Marketing Communications
SKILLS
ABOUT ELLEN ASHDOWN MED
Dynamic and results-driven education and technology professional with a Master of Education in Educational Technology & Learning Design and over 22 years of experience in instructional design, technical communication, and training. A 10x certified Salesforce Implementation Consultant and Certified Salesforce Instructor, with expertise in delivering innovative education programs and strategic curriculum in corporate and higher education environments.Certified Project Management Professional (PMP) and Certified Scrum Master with 20+ years of project management experience, specializing in client-facing technical training and complex enterprise software implementations. Skilled in Agile software development methodologies and adept at leading cross-functional teams to achieve project success. A seasoned university instructor with 19+ years of experience fostering student growth and academic excellence.Recognized for a proven ability to bridge the gap between technical complexity and user-friendly education, ensuring impactful learning experiences and driving organizational success.Strengths include:• Training and instructional design• Technical communication / Technical writing• Knowledge management • Information design/architecture• Project management• Content management • Account management, customer success, and customer relations• Strategic relationship building• Software implementation management • Business analysis• Usability / UAT
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