Ellen Ruscica

About Ellen Ruscica

As a business leader and project management specialist, I bring a record of success and expertise in driving operational excellence and implementing world-class capabilities. I excel at building and developing high performance teams, creating high impact strategies across diverse business areas, and completing crucial projects on time and within budget. Beyond expertise, I have a people-focused leadership style-a cornerstone in my ability to build strong relationships with stakeholders and bring out the very best from my team members.CORE COMPETENCIESOperations Leadership, Project Management, Global IT Support, Procurement & Logistics, Strategic Planning, Efficiency & Optimization, KPI Performance Management, Stakeholder Relations, Solution Innovation, Customer Service, Asset Management, Resource Allocation, Continuous Improvement, Agile Methodology, Scrum Methodology, Technology Roadmaps, Financial Planning & Analysis, Cost Control, P&L Responsibility, Budget Management, International Operations, Vendor/Supplier Management, Contract Negotiation, Hiring & Onboarding, Coaching & Team Building, Training Programs, Best Practices, Transformation & Change, Cross-Functional Teams

Experience

1. Manager, Tech Services & Support

   the LEGO Group

   Jan 2023 — Present · US

   Head up Global End User Support operations throughout the Americas, overseeing the Enfield, CT hub, three remote offices and 750+stakeholders, while leading a team of 4 direct reports, focusing on coaching, personal development, and staffing to meet business requirements.• Accountable for IT support services for Enfield Hub and three US and Canadian remote offices, providing support to over 750 employees.• Act as the IT site lead for the Enfield Hub, overseeing all IT operations and ensuring a high level of support.• Foster skills and encourage the personal development and growth of the team.• Enable the product teams to achieve business objectives by strategically allocating resources based on priorities and individual needs.• Maintain a highly proficient and driven team through informed staffing decisions aligned with business needs.• Enhance professional abilities by establishing and mastering professional standards and work methodologies.• Promote a learning culture within the team through knowledge-sharing interactions.• Aide in product delivery by resolving complex problems.• Collaborate with key stakeholders to identify and develop services and solutions in response to evolving business needs.• Manage relationships with IT vendors.• Handle IT procurement needs for Americas based employees.

Education

• Manchester Community College

  Undergraduate Studies in Accounting

• University of Management and Technology

  Operations, Logistics and Supply Chain Management

  1990

Skills

• Network Design
• Cabling
• Cisco Technologies
• Account Management
• Budgets
• Crm
• Management
• Solution Selling
• Call Center
• Software Installation
• Wireless Networking
• Project Management
• Customer Service
• Telecommunications
• Integration
• Voip
• Data Center
• Troubleshooting
• Networking
• Vendor Management
• Technical Support
• Cloud Computing