Ellen Richards
Technical Project Manager @ACI Worldwide
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WORK HISTORY
Technical Project Manager @ACI Worldwide
Implement real-time electronic payments solutions. Solutions apply to various channels: Internet, Extranet, API, and IVR. Transform client specific requirements into configuration tool to apply business rules, specific user experience, and streamline processes between customer platform and electronic payment solution to ensure precise customer experience. • Manage Project Management Life Cycle deliverables. • Facilitate project status to ensure cohesiveness within project team. • Configure IVR application based on clients’ specific needs for user experience • Configure client management tool for test and production releases. • Manage multiple teams based on project scope both internal and external • Lead technical discussions to translate requirements from business to technical requirements. • Tackle project challenges as they develop to head off any impediments that impact the project timeline. • Manage various project delivery schedules based on various platform implementations for validation prior to final implementation.
EDUCATION
Northern Virginia Community College
Associate’s Degree (65 credits towards Business Management), Business Administration and Management
SKILLS
ABOUT ELLEN RICHARDS
Hardworking and reliable business expert with extensive experience within the diverse and…
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