Ellen Richards

About Ellen Richards

Hardworking and reliable business expert with extensive experience within the diverse and…

Experience

1. Technical Project Manager

   ACI Worldwide

   Apr 2021 — Present

   Implement real-time electronic payments solutions. Solutions apply to various channels: Internet, Extranet, API, and IVR. Transform client specific requirements into configuration tool to apply business rules, specific user experience, and streamline processes between customer platform and electronic payment solution to ensure precise customer experience. • Manage Project Management Life Cycle deliverables. • Facilitate project status to ensure cohesiveness within project team. • Configure IVR application based on clients’ specific needs for user experience • Configure client management tool for test and production releases. • Manage multiple teams based on project scope both internal and external • Lead technical discussions to translate requirements from business to technical requirements. • Tackle project challenges as they develop to head off any impediments that impact the project timeline. • Manage various project delivery schedules based on various platform implementations for validation prior to final implementation.

Education

• Northern Virginia Community College

  Associate’s Degree (65 credits towards Business Management), Business Administration and Management

  2000

Skills

• Microsoft Excel
• Operations Management
• Vendor Management
• Strategic Planning
• Product Development
• Product Management
• Team Building
• Management
• Cross-Functional Team Leadership
• Customer Service
• Integration
• Troubleshooting
• Telecommunications
• Project Management
• Marketing
• Business Process Improvement
• Software Development Life Cycle (Sdlc)
• Program Management
• Business Analysis
• Sdlc
• Process Improvement