Ellen Middleton
Customer Success | Client Experience | Onboarding & Relationship Management | 5+ Years Client-Facing Experience
- Role
- Customer Experience Manager at The Shoe Hive
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
About Ellen Middleton
Customer-focused professional with 5+ years of experience managing client relationships, onboarding users, and delivering high-touch service in fast-paced environments.In my role at GLG, I worked closely with consulting clients to understand their needs, coordinate solutions, and ensure a seamless experience from start to finish. I regularly managed multiple projects at once, onboarded new users, and collaborated across teams to deliver results under tight timelines.In my current role, I focus on building strong client relationships, improving retention, and creating personalized experiences that drive long-term engagement.I’m particularly interested in Customer Success and Client Experience roles where I can combine relationship management, problem-solving, and operational coordination to support both clients and internal teams.
Experience
Customer Experience Manager
Jun 2025 — Present · Alexandria, VA, US
Education
Towson University
Bachelor's degree, Political Science and Government
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