Ellen Donati
Semi Retired
- Role
- Sacramento Hdi Chapter Advisor at Hdi
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Ellen Donati
Experienced manager with deep customer relationships. Experienced in organizing, directing, and guiding staff to meet deadlines, reduce cost, and increase service levels to create high levels of satisfaction from our Legislative customers. Demonstrated ability in increasing efficiency and developing a service culture.Specialties: Building relationshipsBuilding teams and developing individualsMeasuring results
Experience
Sacramento Hdi Chapter Advisor
Jan 2009 — Present
As past president of the Sacramento HDI club, I continue to work with a highly skilled, wonderful group of volunteers to provide current information and education to Sacramento IT professionals which includes regular meetings, a yearly conference, and networking with the IT community.
Education
University of Phoenix
BIS, Information Technology Management
1997 — 2000
Skills
- Software Installation
- Itil
- Vendor Management
- Software Testing Life Cycle
- Problem Management
- Leadership
- Training
- Call Center Development
- Kepner-Tregoe
- Customer Support
- Microsoft Office
- Metrics Reporting
- Strategy
- Incident Management
- Budget Process
- Visio
- Business Process Improvement
- Measurements
- Operations Management
- Call Centers
- Human Resources
- Information Technology
- Project Management
- Program Management
- IT Operations
- Building Relationships
- Public Speaking
- Strategic Planning
- Team Building
- Management
- IT Service Management
- Change Management
- Technical Support
- Business Analysis
- IT Management
- Process Improvement
- Software Documentation
- Claim Investigation
- Help Desk Support
- Team Leadership
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