Ellen Brown
Transforming Teams, Tech, and Processes for Unparalleled Results | Visionary Customer Service Leader with Proven Success in Optimizing Results
- Role
- Senior Manager, Experience Operations at Mercury Insurance
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ellen Brown
I thrive on transforming chaos into order, whether it\'s revitalizing stagnant divisions…
Experience
Senior Manager, Experience Operations
Mar 2024 — Present · Austin, TX, US
Optimizing customer and employee experience support through WFM, Training, QA, and Knowledge Management • Enhanced capacity usage of team from 40% to 83%. Added value to business by providing quality process improvement, knowledge base management, refresher training and curriculum upgrades with gained team capacity.• Expanded reach of Women’s Business Resource Group in first four months as National co-lead by increasing membership 20 points and growing participation 1,125%.
Education
California State University-Fullerton
BA
1990 — 1995
Fullerton College
AA
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