Elle Eloise Wilson
Pro Client Success Lead @Leafe
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WORK HISTORY
Pro Client Success Lead @Leafe
Pro Client Success Lead at Leafe, owning the full lifecycle of our Pro clients from signup and contracting through onboarding and long term account success.I work directly with hospitality operators to build bespoke HACCP plans and food safety policies, ensuring their compliance systems are practical, legally robust, and audit ready. I manage contracts and legal documentation and provide ongoing support to our clients. I also recently passed my Level 3 HACCP for Catering & Retail qualification, further strengthening my hands-on expertise in food safety and compliance.Alongside client delivery, I contribute to wider legal and administrative operations, including investor and share related documentation, and internal organisational systems. I design and maintain structured knowledge and documentation frameworks to support clarity and scalability across the business.I also support outreach and lead generation, using tools such as Sales Navigator and Heyreach to identify, engage, and connect with prospective clients, helping to drive new business opportunities.
EDUCATION
Swansea University / Prifysgol Abertawe
Bachelor's degree, Biology/Biological Sciences, General
Royal Latin School
HSK , Mandarin
ABOUT ELLE ELOISE WILSON
Pro Client Success Lead at Leafe, supporting our Pro clients from the moment they sign up through onboarding and into long-term success.I work closely with hospitality operators to build bespoke HACCP plans, food safety policies, and practical compliance systems that are thorough, workable, and audit-ready. I also manage contracts and legal documentation, while supporting wider compliance and operational matters across the business. My role extends to investor and share-related administration, alongside general legal and business support.I designed and built our digital Level 2 and Level 3 Food Hygiene courses, creating the full suite of video content, assessment questions, and examinations. I also recently passed my Level 3 HACCP for Catering & Retail qualification, further strengthening my hands-on expertise in food safety and compliance.Alongside client work, I design and maintain our internal knowledge systems, ensuring documentation and processes are clear, structured, and scalable as the company grows. I also support outreach and lead generation, using tools such as Sales Navigator and Heyreach to connect with prospective clients and drive new business opportunities.I hold a First Class BSc in Biology from Swansea University, specialising in genomics and biotechnology. I bring an analytical mindset and structured approach to commercial and compliance work, grounded in a background spanning hospitality, sales, and education.Passionate about science, conservation, and competitive powerlifting.
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