Ella Pichette

About Ella Pichette

Over eight years of experience in Local Government best practices, with expertise in Enterprise Permitting and Licensing, a land management software. Over 10 years of experience in the BPO industry, specializing in technical setup, accounts receivables management, client services, and training and development Strategic, creative thinker and problem solver; Precise and effective communicator with more than 15 years of experience in the professional environmentStrong negotiation skills from several years of experience in consumer collections, both as a collections specialist and training/subject matter expertA skilled leader and mentor, and a proven team playerExcellent attention to detail and a great passion for contributing to the company’s successSignificant exposure to administrative functions that are essential in assessing team performanceConsistent adherence to regulatory guidelines and matters of compliance; skilled in training and coaching team members to comply with state and federal lawsSpecialties: Software Implementation (EnerGov), Business Analysis, BPO, Consumer credit and collections with a vast knowledge of the Fair Debt Collections Practices Act; Team and Account management; Training and Development; Quality Assurance and Coaching

Experience

1. Senior Implementation Consultant

   Tyler Technologies

   Mar 2022 — Present

Education

• University of the Philippines

  AB Communication Arts, Speech Communication

  1994 — 1998