Ella Duran Cabrera
Senior ERP Technical Advisor, ERP Integrations @ Procore Technologies | Procore Certified, Leadership, Salesforce Lightning
- Role
- Senior ERP Technical Advisor at Procore Technologies
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Ella Duran Cabrera
At Procore Technologies, my role as an Integration Support Specialist centers on empowering customers to navigate our cloud-based project management solutions effectively. With a steadfast commitment to customer satisfaction, I excel in utilizing Salesforce Lightning to streamline integration processes and enhance user experience.My expertise extends to applying logical reasoning and coaching fellow employees, ensuring our team consistently delivers top-tier support. In collaboration with our dedicated team, we have achieved remarkable customer success, underpinned by a culture of patience and clear communication.
Experience
Senior ERP Technical Advisor
Jul 2025 — Present · US
Provided real-time coaching and mentorship to Integration support specialists, specializing in identifying and addressing technical knowledge gaps through focused training, documentation, and leading team knowledge initiatives- Served as a senior escalation point, expertly handling critical issues and enterprise client escalations by diving deep into logs and leveraging technical tools to quickly identify severity and coordinate resolution across the Support team- Served as a primary knowledge bridge for the Support organization, facilitating product readiness by presenting updates and stepping into key operational and product knowledge roles
Education
Valencia College
Bachelor of Science - BS, Business Administration and Management, General
Valencia College
Associate's degree, Business, Management, Marketing, and Related Support Services
2016 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.