Ella Canham
Client Relationship Manager @QA Ltd
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WORK HISTORY
Client Relationship Manager @QA Ltd
Leeds, GB
As a Client Relationship Manager at QA Ltd, I specialise in building and maintaining strong relationships with clients in the digital and tech industry, including IT companies, software firms, digital marketing agencies and tech startups. My role involves understanding business needs and aligning them with tailored training solutions to drive growth and success.Key responsibilities: Managing client accounts, providing ongoing support, and ensuring satisfaction Identifying opportunities for upselling and cross-selling training services Representing QA at industry events, conferences, and networking opportunities Keeping up to date with market trends and emerging technologies to offer valuable insights Maintaining a structured sales pipeline to track opportunities and drive revenue growthMy role is all about collaboration, strategy, and relationship-building, ensuring clients receive the best training solutions to support their workforce development.
EDUCATION
University College Birmingham
Foundation degree
ABOUT ELLA CANHAM
I’m a results-driven and innovative professional with a passion for business growth and client success. With a strong background in business development, sales, and client relationship management, I thrive on building meaningful partnerships and delivering tailored solutions. Currently, as a Client Relationship Manager at QA Ltd, I specialise in working with clients in the digital and tech industry, helping them navigate their training needs to drive performance and growth. I have a proven track record in developing and nurturing relationships, identifying opportunities, and implementing structured sales pipelines to maximise revenue. My career spans industries including training, digital, tech, and customer service, where I have consistently demonstrated my ability to communicate effectively, solve problems, and exceed targets. From advising businesses on upskilling their teams through apprenticeships to managing customer relationships in fast-paced environments, I bring a consultative and strategic approach to every role I undertake. Beyond my corporate experience, I also have a creative background in specialist hair and media makeup, having worked with prestigious brands such as NARS, Urban Decay, and Kiss My Fairy. This experience has strengthened my ability to engage with people, understand their needs, and deliver exceptional service. Let’s connect and explore how we can collaborate!
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