Elke Duncker
Director, Business Program Management - Modern Solutions & Support @Microsoft
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WORK HISTORY
Director, Business Program Management - Modern Solutions & Support @Microsoft
Frankfurt, DE
EDUCATION
Technological University Dublin
Bachelor’s Degree, Marketing
Kingstown College
Professional Diploma in Coaching and Mentoring (ICF/EMCC), Coaching/Mentoring
Gymnasium Athenaeum, Stade, Germany
High School, German Abitur
SKILLS
ABOUT ELKE DUNCKER
A decisive and motivated senior professional with extensive experience in Sales and Customer Experience Management. Proven ability to lead large scale customer support functions in multi-lingual, multi-channel organization across Commercial and Consumer businesses. Focused on driving customer loyalty through use of data and insight analysis. Passionate about setting and achieving strategic goals aligning with the company mission. Strong track record in leading global teams through transformational change in fast paced environment. Skilled in creating efficiencies and building a sales organization to drive revenue growth. A subject matter expert on Customer Experience in BPO environment, with over twenty years of experience in the technology industry. My passion is to coach and mentor the next generation of leaders and empower my team to perform at their best.
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