El Hadad

About El Hadad

Results-oriented professional with many years of technical program experience obtained from positions managing technical teams, business operations, projects, programs, portfolios, services and support. Creative problem solver who develops processes that generate value and highlights team achievements.KeywordsAgile software development, Scrum, SAFe, Extreme Programming (XP) frameworks and methodologies, PMP, project and program management, leadership, communication, team management, negotiation, organization, problem solving, quality management, time management, motivation, prioritization, adaptability, web, mobile, front end, back end, infrastructure, platform, DevOps, Atlassian (Jira, Confluence), Slack, Bitbucket, SQL, Airtable, CRM, Salesforce, Freshdesk, HappyFox, Zendesk, BMC, TFS, Trello, Smartsheet, Lucidchart, MS Project, Daptive, MS Teams, cloud, SAS, Cornerstone, Splunk, TestRail, BitBucket, Git, Tableau, Adobe Photoshop, Dreamweaver, Illustrator, Google Cloud, Microsoft Office, Quickbooks, statistical packages, SDLC, SaaS, HTML, data analytics, documentation, networking, support, 100+ WPM, FTP, HTTPS, SAN, WAN, LAN, hardware, troubleshooting, testing, upgrading, repair, integrations, data backup, data recovery, restoration, data transfer, training, Windows, Mac, Android, iOS, authorization (OAuth), database/caching (mySQL, Redis, RDS), App Servers (e.g. Tomcat), Amazon Web Services (AWS), organization, team management, multitasking, conflict resolution, escalation management, client management, customer service, training, continual development, leadership, analytics, forecasting, cost benefit analysis, trending, results analysis, administration, follow-through, business process improvement, networking, reporting, feedback, verbal and written communication, detail-oriented, decision-making, critical thinking

Experience

1. Manager, Technical Program Management

   The Walt Disney Company

   Oct 2022 — Present · Burbank, CA, US

   Leading and coaching team of seasoned Technical Program Managers who support numerous engineers and drive identity, growth and commerce-related programs and projects within the Commerce, Data & Identity space• Identifying gaps, creating and streamlining technology team processes to reduce costs, bridge silos of work, improve clarity and communication• Communicating program updates, risks, feedback loop with leadership to increase program and project risk responsiveness and overall success • Creating and managing program, project, release-level, and Sprint-level plans to organize and control activities and improve delivery execution• Facilitating agile excellence by leading large-scale agile ceremonies such as long-range planning, workstream intake and workstream syncs• Developing, implementing, and iterating on software development life cycle to ensure the consistency, reliability, and quality of final products• Led creation of a unified messaging platform for Disney+ and Hulu to increase subscriber engagement, upsell, and reduce churn

Education

• Woodbury University

  Master of Business Administration (MBA), Business Administration and Management

Skills

• Microsoft Office
• Troubleshooting
• Technical Support
• Computer Hardware
• Management
• Customer Service
• Sales
• Networking
• Os X
• Windows
• Visio
• Windows Xp
• Team Leadership
• Computer Repair
• Customer Satisfaction
• Hardware
• Training
• Testing
• Retail
• System Administration
• Mac
• Photoshop
• Sql
• Software Installation
• Windows Vista
• Microsoft Technologies
• Electronics
• Reporting Technologies
• Ios
• Android
• Coaching
• Microsoft Solutions
• Backup Solutions
• Consumer Electronics
• Adobe Photoshop
• Typing
• Internet
• Administration
• Reporting
• Feedback