Eliza Gray

About Eliza Gray

I’m an operations and enablement leader who helps remote teams thrive, especially in environments where systems are evolving and ideas need to come to life.At Steno, a tech-enabled legal services company, I support a distributed team of legal videographers, ensuring accountability, performance, and quality outcomes. I design tools and processes that make work more efficient and help teams stay aligned — from onboarding and training to performance tracking and escalation management.I love building structure where things feel messy, turning ideas into actionable plans, and helping people do their best work. Strong operations is about people and momentum, not just systems — and that’s where I thrive.

Experience

1. Video Team Supervisor Operations & Enablement Leader

   Steno

   Jul 2025 — Present · Los Angeles, CA, US

   Lead a distributed team of legal videographers, improving QA performance, responsiveness, and team availability• Design and implement operational systems that increase visibility, accountability, and cross-team alignment• Develop and execute onboarding, training, and performance programs that streamline processes and support team growth• Partner with leadership and peers to optimize workflows, solve escalations, and scale operations efficiently• Introduce weekly performance highlights to reinforce key metrics, increasing team engagement and quality awareness

Education

• The Art Institutes

  Associate's degree, Interior Design