Eliza G. Kelly
Sr. Digital Product Manager @ Lumen Technologies
- Role
- Sr Digital Product Manager, Quantum Fiber at Lumen Technologies
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Eliza G. Kelly
I am a Senior Product Manager with 8+ years of experience owning mobile and web customer…
Experience
Sr Digital Product Manager, Quantum Fiber
Mar 2023 — Present
Partnered with design, architects, and tech leads to define and optimize the in-app experience for WiFi device installation and home network setup, coordinating the integration of new backend APIs to support seamless functionality.• Managed and executed a roadmap for self-installation features for WiFi equipment, driving a ~20% increase in app adoption.• Led cross-functional collaboration with engineering and design teams to simplify UI/UX and refactor API calls, significantly reducing customer complaints and boosting App Store ratings.• Facilitated stakeholder reviews to align on experience flows and ensure alignment across teams.• Tracked and reported on core app performance metrics, providing regular updates to drive data-informed decisions.
Education
University of North Texas
M.S. in Political Science
University of North Texas
B.A. in Political Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.