Elizabeth Spicer

Global Process Owner (Gpo) - Reward, Talent & Performance, People Digital Transformation Programme @National Grid

Engaged from Phase 0 of the People Digital Transformation Programme (PDT), supporting the global re-implementation of SuccessFactors, ServiceNow (HRSD, Case Management), and OpenText across UK and US employees. Worked across multiple consultancies to ensure globally consistent, scalable processes and enable technology adoption. Key Contributions- Co-developed future-state process vision with consultancy; documented current-state and managed HR taxonomy and process governance- Oversaw consultancy delivery of global process documentation, ensuring scope, quality, and sign-off- Participated in stakeholder engagement to align HR leadership across geographies and Business Units- Translated future-state process design into HR Services delivery in ServiceNow, acting as Functional Architect; authored configuration workbooks and collaborated with implementation partners to build and test the solution- Played back the solution to business stakeholders to secure buy-in and led training sessions on new processes and system functionality- Designed Tier 3 People Business Partners/Centre of Excellence structures and approval groups to automate the Reward Governance Framework and support new ways of working- Delivered a risk- and compliance-driven global compensation approval framework, shifting initiation to managers and enabling strategic focus for Reward Centre of Excellence- Supported UAT and SRT scenario development, including responding to process queries from testers- Partnered with Service Delivery to scope and stand up a new Tier 2 Reward Operations team; led training on new processes and activities- Validated vendor configuration, safeguarded process integrity, and made design authority decisions- Key role in readiness activities including training, change campaigns, and SOP creation