Elizabeth Cohen
Business Operations Manager @Arkansas Children\'s Care Network
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WORK HISTORY
Business Operations Manager @Arkansas Children\'s Care Network
Responsible for PCMH program operations for beneficiaries, generating PMPM revenue of $2.7 million annually• Extensive responsibilities related to metric development, data collection, and quality reporting, including workflow development, process optimization, and coding assessments to support high-performance in additional value-based contracts worth $1 million annually• Spearheaded a multidisciplinary project to reduce patient matching errors when loading patient rosters into Epic and reduced patient match failure rates from 10% to under 1%• Led ACCN’s first URAC Clinically Integrated Network reaccreditation cycle, including revamping ACCN policies and procedures to better align with accreditation requirements, organization and submission of supporting documentation, and preparation of staff and leadership for the on-site visit, and received full reaccreditation with no deficiencies and a score of 100%• Implemented an ED utilization reduction initiative for patients ages 0-48 months, including developing the criteria for the included target population, setting workflows for intervention, and leading the data team in designing both detail and summary reports to track ED utilization and intervention data • Directed the Annual Reporting process and received NCQA PCMH Recognition for the Arkansas Children’s Hospital Circle of Friends, General Pediatric, Adolescent, and Southwest clinics
EDUCATION
The University of Tulsa
Bachelor of Science (B.S.)
University of Arkansas for Medical Sciences
Master of Health Administration (MHA)
SKILLS
ABOUT ELIZABETH COHEN
Healthcare leader with a passion for innovation in patient-centered and patient-driven…
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