Elizabeth Schuette

About Elizabeth Schuette

Dynamic customer-centric professional with 20+ years of experience in account development, customer success, operations and human resources within a Fortune 500 company. I have a demonstrated history of supporting Sales to drive smart growth, motivating employees through change, and effective communication at all levels of an organization. I am focused on helping customers solve problems and grow their businesses. EXPERIENCE:Customer Success Management, Business Development, Customer On-Boarding• Maintained high to mid teen returns (ROE) on high visibility accounts while balancing commercial pricing pressures and business expenses. • Maintained 100% account renewals and grew revenue 14% annually through customer communication, negotiation and trusted advising.• Led new customer acquisitions/contracts and loan volume representing 40% of all account activity.• Established strong and meaningful client relationships via custom on-boarding training and being the single point of contact for all questions. Human Resources and Communications • Accomplished public speaker with executive presence. Led Organizational Communications with open and honest communication platform resulting in increased employee trust and reflected in engagement survey results.• Coached C-Suite leaders on presentation content and delivery style, earning the respect of the leadership team as a trusted advisor.• Developed and delivered New Hire Orientation content and training/recruited for leadership development program.Improving Operational Efficiency • Saved over $1B in loss mitigation reserves by establishing loan status delinquency reporting due to COVID• Provided industry giants Fannie Mae and Freddie Mac with feedback on the effectiveness of government program initiatives, helping to evolve loss mitigation offerings to delinquent homeowners.• Led annual employee engagement survey and managed post-survey improvement processes resulting in a year over year score improvement of 10 points.Change Management • Led a seasoned operations team through a significant tracking system change and successful adoption.• Assisted leadership with employee messaging during the 2008 financial crisis, resulting in minimal turnover.I am passionate about collaborating on strong teams and making a difference for my colleagues and organization.What do colleagues and customers say about me?\"Consistent, Confident and Kind\"

Experience

1. Client Relations Manager

   Radian

   Aug 2024 — Present · Raleigh, NC, US

Education

• Loyola University Maryland

  Bachelor of Arts (B.A.)

• Loyola University Maryland

  Master of Business Administration (MBA)

Skills

• Internal Communications
• Business Strategy
• Policy
• Insurance
• Mortgage Lending
• Change Management
• Underwriting
• Mortgage Banking
• Relationship Management
• Project Management
• Management
• Strategic Communications
• Process Improvement
• Portfolio Management
• Corporate Communications
• Visio
• Financial Services
• Banking
• Risk Management
• Strategy
• Analysis
• Vendor Management
• Financial Risk
• Leadership