Elizabeth Sawhney
Itsm Process Manager @Omaha Public Power District
Omaha, NE, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2019 — Present
Itsm Process Manager @Omaha Public Power District
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Develop, maintain, and train Business Technology department on Problem Management processes. Facilitate IT Change Advisory Board (CAB), review changes for CAB. Develop processes, standards, and procedures for incident, problems, and change management. Issue escalation and management, engage technical and business teams, provide timely formal, written, and verbal updates for upper management and business partners.
SKILLS
Student DevelopmentEvent PlanningScrumProgram DevelopmentResearchCommunity OutreachMicrosoft OfficeInternational Relations• Working Knowledge of Microsoft, Linux and Mac Operating Systems and MicrosoftEditingLeadership• Working Knowledge of Spss and Sda (Statistical Analysis Databases).SpssGrant WritingEvent ManagementStudent AffairsProgram EvaluationNonprofitsAgile MethodologiesJiraStatisticsVolunteer ManagementFundraisingNewslettersPowerpointAnalytical SkillsQualitative ResearchTeachingPublic SpeakingHigher EducationBmc Remedy Ticketing SystemPoliticsOrganization Skills
ABOUT ELIZABETH SAWHNEY
IT Service Management Process Manager with 8 years’ experience in the technology…
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