Elizabeth Rhodes
Senior Product Designer @Human Interest
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WORK HISTORY
Senior Product Designer @Human Interest
Led end-to-end product design for automating distributions, loans, csets, and more across diverse user platforms (admins, participants, financial advisors, ops teams) within a B2B2C fintech SaaS environment.Currently tasked with shaping the future of the design team in the AI-first era, defining new processes and strategies to integrate AI methodologies into design workflows.Played a key role in maturing the design culture and presence, leading the design team and contributing to hiring efforts.Managed an extremely demanding workload, collaborating effectively with 6+ Product Managers and their teams.Awarded the \"Outstanding Contributor Award\" for \"Partner Connect,\" which enabled investment management capabilities for third-party financial advisors. My work rated 9.3/10 in research by advisors (vs. 5/10 for other recordkeepers), setting a new benchmark.Achieved significant operational improvements:Automated 100% of hardship distributions.Automated 100% of loan disbursement lifecycle, resulting in a 90% reduction in manual processing time for loans.Contributed to a 36% improvement in overall operational efficiency.Helped process over 70% of cash distributions via ACH, significantly improving efficiency for employment termination, EACA, and hardship distributions.Actively involved in planning and executing user research and usability testing, including hosting journey mapping sessions and planning sessions with financial advisors, and advocating for user research\'s impact at company offsites.
EDUCATION
Pacific Northwest College of Art
Bachelor's degree, Communication Design
Udacity
User Experience Nanodegree, UX
SKILLS
ABOUT ELIZABETH RHODES
I’m a Senior Product Designer with over 10 years of experience designing intuitive…
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