Elizabeth Nixon
Director of Customer Success @Apex Leaders
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WORK HISTORY
Director of Customer Success @Apex Leaders
The Director of Customer Success manages a team of CSMs and holds ultimate responsibility for the health of their client account portfolio across the team. This role partners with their CSM team to develop Success Plans for our clients to ensure we’re defining, driving, and demonstrating the value delivered to our clients and Apex Leaders. The Director of Customer Success is responsible for escalation management protocols and supports the team through action plans. This role collaborates cross functionally on customer marketing campaigns and client relationship strategies to empower the CSM team.
EDUCATION
University of Florida - Warrington College of Business
BSBA, Marketing
Florida Atlantic University
MBA, Operations Management
SKILLS
ABOUT ELIZABETH NIXON
Apex Leaders helps private equity firms develop conviction to commit or walk. Our comprehensive understanding of M&A\'s human capital needs, coupled with our deal specific approach, provides unrivaled access to industry leaders. Unlike others, we build your network, not ours. In addition to the benefits provided to our clients, advisors may be given further opportunities. Depending on the needs of the engagement, relationships may evolve into longer term consulting arrangements, potential board positions, or operator roles with the company that they advise.Learn more at:
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