Elizabeth Montefusco
Customer Success Manager (North America) @Voss
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WORK HISTORY
Customer Success Manager (North America) @Voss
Responsible for Customer Success in North America region, owning relationship with Customers and Channel Partners to maximize utilization, efficiency, adoption, and value, while driving account growth and retention.
EDUCATION
Self-directed / Company experience
Microsoft Office Suite, MS Teams, ServiceNow, SalesForce, HubSpot, WebEx, Zoom, CRM softwares
Pierce College
Marketing / Business Administration
ABOUT ELIZABETH MONTEFUSCO
The personification of “The American Dream”: I exited the formal education space and entered the professional world earlier in life than most. With natural tenacity and relationship building skills, I gained over eight years of experience and continual growth in Account Management/Relationship Management/Customer Success, ultimately achieving and building upon a Senior position. I developed a proven track record of driving repeat business. Leveraging my product expertise, I solve complex problems while working closely with cross-functional teams and C-Level executives within my accounts, and executive leadership internally. By combining top-tier service delivery with innovative solutions, I successfully navigate challenges to achieve account retention and growth.With a powerful sense of ownership, a proactive mindset, and ability to overcome obstacles, I am highly self-motivated and results-driven. My goal-oriented approach and attention to detail ensure that I consistently meet and exceed expectations. I believe in being transparent, and under-promising and over-delivering in every aspect from Managed Services, Contract Renewals, and Solution Sales, to Implementation, Project Management, and Service Delivery. Over the years I have maintained relationships with B2B and Enterprise level accounts, all spanning across a multitude of sectors including, but not exclusive to Healthcare, Retail, Manufacturing, Education, Hospitality, and Government.
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