Elizabeth McNeil
Director Business Transformation at Wolters Kluwer Health
- Role
- Director Business Transformation at Wolters Kluwer Health
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Elizabeth McNeil
Global Business Transformation and Operational Excellence Executive with 20+ years of…
Experience
Director Business Transformation
Jan 2019 — Present · Waltham, MA, US
Responsible for developing comprehensive standardized processes that drive transparency and increase operational capabilities. Lead organizational and system transformations that enable each Business Segment to achieve revenue and retention goals. Scale and mature the business by driving programs that provide operational efficiency, improved customer experience and/or improved employee experience.• Partner with executive leadership to align people, processes, and systems with strategic objectives, producing an average of 32,479 annual hours saved and $5.68M projected annual revenue gains.• Direct the Change Management team in delivering cross-functional transformation initiatives that improve processes, elevate capabilities, and enhance adoption across the organization.• Oversee the Customer Data Management team, advancing enterprise-wide data governance, Azure-based data warehouse management, and Power BI reporting capabilities.• Establish governance frameworks, KPIs, and executive reporting processes to track transformation progress, drive accountability, and sustain continuous improvement.• Lead, mentor, and develop a high-performing team that is responsible for Sales Cloud, Service Cloud, Storefronts, order management systems, customer data governance, and reporting (Azure, Power BI).
Skills
- Business Process Mapping
- Change Management
- Cross-Functional Team Leadership
- Salesforce.com
- Business Process Design
- Integration
- Agile Methodologies
- Management
- Leadership
- Project Management
- Business Process
- Sales & Marketing Alignment
- Business Process Improvement
- Sdlc
- Business Intelligence
- Requirements Analysis
- Customer Relationship Management (Crm)
- Marketing Automation
- Crm
- Business Analysis
- Program Management
- Vendor Management
- Process Improvement
- Enterprise Software
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