Elizabeth Piccolo
Principal Systems Designer & Salesforce Flow Expert
- Role
- Process Improvement Director at Premier Claims
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Elizabeth Piccolo
A passionate and innovative process expert with advanced use of Salesforce automation…
Experience
Process Improvement Director
Jan 2019 — Present · Omaha, NE, US
Accountable for the entirety of the “project life cycle,” including initiating, planning, executing, monitoring and controlling, and closing•Experience as a Junior Salesforce Admin for all tasks and projects, including creating custom objects and their fields, writing visibility rules and conditional logic, maintaining dynamic and classic page layouts, writing basic formulas and validation rules, creating and editing reports •Optimize processes and end-user efficiency by utilizing a variety of platforms and automations, including Salesforce, Process Street, Zapier, and Integromat•Operations process design with innovative custom solutions•Produce internal documentation of processes, and produce end user training materials including training sessions for on-site and remote training•Act as Salesforce support for internal users•Increase customer acquisition through the development of desktop and mobile experiences•Lead weekly C-Suite strategy meetings•Train and develop the skills of team members and clients, on-site and remote through both Zoom and Google Hangout•Rapidly creating, building, and testing prototypes•End-to-end process improvement•Engineer and deliver high-volume reporting and data analyzation•Facilitate strategic relationships with business partners and vendors•Mentor peers and colleagues in training and strategy•Define and introduce human resource functions including reviews, coaching, employee expectations, and accountability
Education
UC San Diego
Bachelor of Arts (BA), History
2010 — 2013
Modesto Junior College
Associates Degree
2008 — 2010
Skills
- Food Service
- Event Management
- Meeting Planning
- Management
- Public Speaking
- Time Management
- Leadership
- Online Data Entry
- Multi-Line Phone
- Customer Service
- Powerpoint
- Microsoft Excel
- Phone Etiquette
- Event Planning
- Accurate Data Entry
- Leading Meetings
- Data Entry
- Microsoft Office
- Pos
- Typing
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