Liz Filion
Group Manager, Customer Experience (Turbotax Live Services) @Intuit
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WORK HISTORY
Group Manager, Customer Experience (Turbotax Live Services) @Intuit
San Diego, CA, US
Leader of our Customer Experience teams across TurboTax Live in both the Business Tax United States and Canada, transforming the way we deliver experiences to our customers.
EDUCATION
Northwest University
Bachelor of Arts (B.A.), Double Major in Marketing and Business Management
SKILLS
ABOUT LIZ FILION
As a passionate Customer Experience (CX) manager with 12+ years of experience, I excel at optimizing technology, digital channels, and business processes to deliver exceptional customer journeys. My expertise spans the entire customer life cycle, from acquisition to retention. I strongly believe in the power of employee engagement to drive outstanding customer experiences. I thrive in collaborative environments, leading high-performing teams to translate complex challenges into actionable strategies and deliver impactful results. I have successfully built and led Service Design and PMO departments from the ground up in both consulting and in-house settings. I\'m driven by a data-centric approach and a commitment to solving complex problems through strong program and project management skills.My experience spans a diverse range of industries, including travel, healthcare, nonprofit, medical tech, technology, B2B, B2C, and retail, both within dynamic agency/consulting environments and within complex matrixed organizations. This cross-sector expertise allows me to bring a unique and insightful perspective to every challenge.
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