Elizabeth Bacheson
Managed Services Representative, Managed Security Awareness Training at Proofpoint | Project Manager | Communicator | Globally Minded
- Role
- Managed Services Representative, Managed Security Awareness Training at Proofpoint
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Managed Services Representative, Managed Security Awareness Training
Sep 2022 — Present · Pittsburgh, PA, US
Manage numerous customers in planning annual company-wide, global cybersecurity awareness training and assessment programs.•Create and administer simulated phishing campaigns, training assignments and assessments followed by reports and insights related to industry metrics.•Serve as subject matter expert in terms of best practices and communication strategies customers can use to meet their goals.•Host kickoff calls to onboard new mPSAT customers in partnership with onboarding specialist. Weekly Planning Meetings•Serve as customers’ main point of contact.•Host weekly planning meetings with customers to review current and upcoming activities. •Provide detailed status notes of customer interactions and weekly planning sessions in Salesforce.Low-Level Technical Support•Troubleshoot, prioritize and resolve low-level technical issues pertaining to Proofpoint Security Awareness Training software; manage escalation process with Support for all other issues.
Education
Westminster College (PA)
Bachelor of Arts, Cum Laude
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