Elizabeth Hannon Ferguson

About Elizabeth Hannon Ferguson

I’m a global learning leader with 15+ years of experience shaping how organizations train, develop, and enable their people. My background spans operational training, talent management, and product enablement, giving me a unique lens on how to connect strategy with frontline execution.I’ve led learning for associates worldwide, building programs that scale across geographies while staying practical and locally relevant. My work includes enterprise onboarding, M&A integration, large-scale technology rollouts, and digital adoption strategies that blend classroom, eLearning, and at-the-elbow coaching.Passionate about the future of learning, I use AI, knowledge management, and data-driven insights to create agile, human-centered learning ecosystems. Whether enabling operational efficiency, accelerating product adoption, or developing leaders, I focus on making learning simple, scalable, and impactful.

Experience

1. Sr Director, Talent Management Operational and Technical Learning

   R1 RCM

   Apr 2018 — Present · Chicago, IL, US

   Lead enterprise learning strategy for a global healthcare revenue cycle organization supporting associates across the U.S, India, and the Philippines. Direct a team of senior leaders overseeing operational training, talent development, product deployment, and digital design.Architected scalable learning programs supporting enterprise onboarding, M&A integrations, and client-specific implementations.Designed knowledge management and AI-driven adoption strategies to modernize training delivery and accelerate speed-to-competence.Balanced global consistency with local customization, enabling frontline associates and client users with training that meets operational and cultural needs.Developed enterprise-wide systems training for both internal associates and client users, delivering scalable onboarding and product adoption programs across multiple EHR and SaaS platforms to improve usability, compliance, and customer satisfaction.Partnered with product, HR, and operations leaders to build a future-ready learning ecosystem focused on innovation, governance, and workforce enablement.

Education

• University of Phoenix

  Master of Business Administration (MBA), Healthcare Administration

  2006 — 2008

• Northern Illinois University

  B.S., Health and Human Sciences

  2004 — 2006

• Cornell University

  Human Resources Management

  2023

• Eastern Illinois University

  Communicative Disorders and Sciences, Health Sciences

  2002 — 2004

Skills

• Hospitals
• Healthcare Information Technology
• Change Management
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Healthcare IT
• Geolearning
• Business Process Improvement
• Healthcare
• Ehr
• Documentation
• Hipaa
• Program Management
• Cornerstone
• Public Speaking
• Cross-Functional Team Leadership
• Healthcare Consulting
• Revenue Cycle
• Software Implementation
• Data Analysis
• IT Training
• Leadership Development
• Software Documentation
• Camtasia
• Microsoft Excel
• Training Delivery
• Articulate
• Leadership
• Hospital Revenue Cycle
• Healthcare Management
• Training
• Consulting
• Professional Development Programs
• Meditech
• Process Improvement
• Management
• Team Building