Elizabeth T.
Brand Specialist (the Couture Club) and Clientelling Team @Selfridges
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WORK HISTORY
Brand Specialist (the Couture Club) and Clientelling Team @Selfridges
Manchester, GB
Elevated the customer journey by providing expert product knowledge and creating a memorable, personalized shopping experience for every visitor.• Resolved complex customer inquiries with a solution-focused mindset, ensuring every interaction ended with a positive brand impression.• Acted as a product champion within the department, briefing colleagues on new arrivals and exclusives to ensure the whole team delivered a consistent, high-level service.• Took full ownership of the shop floor, proactively identifying ways to improve the department’s performance and maintaining the highest retail standards.• Built a loyal personal client base through genuine relationship management, using a tailored approach to keep customers engaged with the brand long-term.• Utilized CRM tools and tracked NPS performance to stay ahead of service trends and consistently exceed both individual and department sales targets.• Supported the wider store team with a flexible, collaborative attitude, stepping in across different departments and assisting with stock loss prevention and safety protocols.
EDUCATION
The Manchester College
Fashion design and communications
ABOUT ELIZABETH T.
As a Brand & Clienteling Specialist, I’m passionate about delivering exceptional service and creating meaningful, lasting relationships with clients. I combine deep product knowledge with a personalized approach to craft memorable luxury shopping experiences.I take pride in inspiring colleagues through brand expertise, driving sales through training and storytelling, and consistently upholding the highest retail and service standards. Adaptable and proactive, I’m dedicated to elevating every customer interaction and continuously enhancing business performance.
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