Elizabeth Walger Smith

Technical Delivery Manager @Origami Risk

Denver, CO, US

I oversee the successful delivery and profitability of my project portfolio, consistently meeting or exceeding efficiency and quality standards. I lead a team of service professionals by managing workloads, assigning colleagues to projects, and ensuring optimal resource allocation. I maintain direct involvement in complex client situations, driving projects to timely and effective resolution, while monitoring and enforcing accurate time entry compliance to streamline project billing and ensure strong data integrity.I ensure the team has the necessary tools, training, and skills to deliver high-quality solutions and services, and I maintain accurate service team records and performance data in Salesforce to support senior management reporting and operational transparency. I design and implement solutions using industry best practices and standard configurations to maximize client satisfaction and operational efficiency. I identify scope changes or expanded sales opportunities and promptly engage project managers and account management to capitalize on business growth.I drive continuous improvement by contributing strategic and tactical ideas, implementing new initiatives, and refining the service model. I facilitate ongoing professional development by delivering targeted training and mentorship to elevate team performance and knowledge. I manage daily team member performance and conduct annual performance reviews, including compensation decisions, and I support onboarding and training of new team members, fostering a collaborative and results-driven team culture. I also promote organizational compliance with security and privacy standards, ensuring team adherence to NIST 800-53, ISO/IEC 27001, and SOC 2 guidelines, and I oversee training, access management, and incident reporting.

Regis University

Bachelor's Degree, Communication, Emphasis on Leadership