Elizabeth Sethi
Customer Experience Associate @Burlington Stores, Inc.
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WORK HISTORY
Customer Experience Associate @Burlington Stores, Inc.
Rochester Hills, MI, US
Handle up to 50+ customer emails daily, delivering personalized styling and sizing advice, processing 30+ returns and exchanges, and managing chargebacks, insurance claims, and refunds through Shopify.Create and maintain product listings on the website, track preorder shipments, build website posts using invoices, and manage spreadsheets for inventory, returns, and order tracking. Partner with the warehouse team to resolve order issues, assist with order fulfillment during peak seasons, and support proactive outreach to VIP and returning customers.
EDUCATION
LIM College
Master's degree, Fashion Merchandising
University of Michigan-Dearborn
Bachelor of Business Administration - BBA, Marketing
North Farmington High School
None, None
ABOUT ELIZABETH SETHI
I am currently an Assistant Buyer at Burlington Stores and am completing my Master\'s…
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