Elizabeth Serafin
Senior Data Analyst at Comcast Business
- Role
- Senior Data Analyst at Comcast Business
- Location
- Aurora, CO, US
- LinkedIn followers
- 500 followers
About Elizabeth Serafin
Extremely energetic Business Intelligence Analyst with 27 years experience. An analytical individual that works well in a fast paced environment and has exceptional interpersonal skills. SkillsExpert Technological skills in Teradata, MELD, Tableau, MSSQL, Microsoft Office, SAS Enterprise Guide, and many more. Use Python, Databricks, and Tableau to gather, analyze data, and provide automated storytelling visualizations. Love working with cross functional groups to provide business insights so Leadership can make informed decisions. Enjoy teaching peers and business partners to grow their skills and promote self-serve options.I have a passion for giving back. Since 2020 I have volunteered with WICT (Women in Telecommunications) Rocky Mountain as the Treasurer We provide everyone with leadership skills and professional development opportunities.
Experience
Senior Data Analyst
Aug 2020 — Present · Englewood, CO, US
Provided leadership during an extended period without a manager.• Created competitive tracker base data to gather leading indicators of customer churn.• Communicate with our customers, both verbally and in writing, the status of their requests. • Delegate work to contractors during ongoing Base Management project. • Collaborate with Marketing on Chronic Caller project and created hypothesis testing for the outcome. • Creating data sets and reporting for Outbound Telemarketing lists. • Collaborate with Data Engineering on extensive Base Management project.
Education
Metropolitan State University of Denver
Bachelors, Pyschology
1995 — 2005
Skills
- Quality
- Microsoft Word
- Oracle
- Ivr Analysis
- User Acceptance Testing
- Sharepoint
- Exact Target
- Microsoft Excel
- Analytics
- Call Center
- Microsoft Powerpoint
- Acd Analysis
- Project Management
- Data Analysis
- Budgets
- Finance
- Olap
- Microsoft Visio
- Analysis
- Business Objects
- Sme
- Business Intelligence
- Call Centers
- Call Center Metrics
- Vba
- Hyperion
- Statistical Data Analysis
- Sql
- Microsoft Project
- Quality Assurance
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