Elizabeth Scheets

About Elizabeth Scheets

Senior executive leader with a track record of driving enterprise transformation, scaling service delivery organizations, and delivering measurable improvements in customer outcomes, revenue realization, and operational efficiency. Expertise in defining and executing strategic vision across complex healthcare technology environments, aligning cross-functional stakeholders, and leading large, distributed teams through change. Recognized for building high-performing organizations in dynamic, high-growth environments, optimizing end-to-end customer journeys, and implementing data-driven strategies that accelerate time to value, increase retention, reduce attrition, and improve NPS. Trusted advisor to executive stakeholders, with deep experience in organizational design, process transformation, and innovative leadership. PROFESSIONAL LEADERSHIP Corporate Mentorship Program Women’s Leadership Forum Healthcare Businesswomen’s Association (Member) Co-Sponsor, athenahealth HBA Chapter and former ERG Co-Lead Highlighted areas of expertise include: Enterprise Transformation Customer Success Strategy Healthcare Technology, Revenue Cycle, and EHR Workflows Operational Scaling Strategic Planning and Forecasting Change Management Service Delivery Models Revenue Optimization Business Process Outsourcing/Automation Implementation & Adoption

Experience

1. Executive Director, Small Group Onboarding Success

   athenahealth

   Jan 2026 — Present · Boston, MA, US

   Own the strategy and execution for onboarding across the 1–5 provider segment, leading a ~100-person organization.• Accountable for creating and maintaing a culture of customer-centric excellence, urgency, and outcomes.• Drive enterprise initiatives to reduce customer time to value, improve retention, and increase product adoption, including AI-enabled capabilities• Partner across Customer Success, Sales, Product, and Operations to align customer experience with business growth objectives• Accountable for performance across customer outcomes, retention, revenue realization, and NPS

Education

• Framingham State University

  Master of Arts - MA, Health Care Administration

• Stonehill College

  Bachelor of Arts - BA (cum laude), Health/Health Care Administration/Management

  1999 — 2003

• Professional & Executive Development - Harvard Division of Continuing Education

  Certificate, Health Care Delivery

Skills

• Professional Services
• Practice Management
• Emr
• Healthcare Information Technology
• Revenue Cycle Management
• Ehr
• Revenue Cycle
• Healthcare Consulting